After-sales FAQ
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  • Does the zero point positioning system need regular maintenance?

    Yes, regular maintenance is essential to maintain system performance and extend service life. Maintenance includes: 1) Cleaning sensor and receiver surfaces to prevent dust and dirt from affecting accuracy; 2) Check and tighten all connected parts to prevent loosening; 3) Regularly calibrate the system to ensure positioning accuracy; 4) Check whether the power cord and signal cable are damaged and replace them in time.

  • How long is the warranty for zero positioner?

    The warranty period is 12 months from the date of shipment, which is the duration of use of the product in the case of one shift.

  • What is the coolant replacement cycle in the zero positioner?

    Flushing the coolant back and forth can accumulate floating matter in the coolant in the clamping tray. These deposits will appear in other clamping locations. Therefore, it is recommended that the coolant be replaced every 6 to 12 months according to the turbidity.

  • After-sales contact:

    Name: Suzhou SET Industrial Equipment System Co.,Ltd.
    Add: No.88 Lingshan Road, Xukou Town, Wuzhong District, Suzhou City
    Tel :(+86)0512-65823096
    Email :sales8@set-sz.com

  • How to deal with the related after-sales issues after the insurance?

    After the warranty expires, if the product has related repair or parts purchase problems, you need to pay separately.

  • What kind of after-sales service does Suyi provide?

    Telephone problem support, field problem support, field repair, back to factory repair, remote diagnostic function, preventive maintenance, etc.

  • Does Suede provide product training service?

    Arrange product related content training according to customer needs, the form is not limited, flexible choice.

  • What is the size and qualification of our after-sales service team?

    Suyi De headquarters set up a special after-sales service department to provide factory maintenance services, in addition, full-time technical service engineers to provide on-site maintenance and equipment commissioning services.

  • Does Suyi have dealers or agents?

    1. In the case of a long time of use in the coolant several times a week, the mechanical components of the clamping disc should be sprayed with lubricating oil, the frequency: once a week.
    2. The clamping disc is not used. When it is stored for a long time, the mechanical components of the clamping disc should be sprayed with lubricating oil and opened and closed the clamping disc many times, and then blocked with a plug. Frequency: once a month.
    3. When using 200,000 times per year, the sealing ring and spring of the clamping disc need to be replaced (if you need to disassemble the positioner, please contact the manufacturer SET). Frequency: Once a year.

  • What should I do if the zero position system does not work properly?

    When the zero point positioning system can not be used normally, please contact our staff to help you self-check and eliminate problems, if not solved, we will arrange after-sales engineers to repair.