FAQ
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  • Can zero position system be used over load?

    If the force applied to the zero point positioning system exceeds the rated value during workpiece processing, the positioning pin will also be pulled out of the positioner in the clamping state. Do not overload the zero positioning system! Calculate the clamping force required! (static and dynamic loads) Use additional safety devices such as detection units, tension units and isolation protection devices.

  • Can I use other brands of nails and other accessories?

    Only merchant supplied pull-ups are allowed. When using tension nails, sufficient fastening material thickness and a tight fit of positioning tension nails should be noted. If necessary, please consult the merchant. We are not responsible for any loss caused by improper use of other brands.

  • The grip pin of the zero point positioning system is locked and can't be pulled out?

    (1) Please check whether the air pressure (intake unlocking side) is above 5bar.
    (2) Please check whether there is pressurization without cutting off the gas supply.
    (3) Please check whether all air supply pipes, internal piping and pipelines are blocked.

  • The clamping pin of the zero position system is not properly clamped?

    (1) Please check whether there are impurities in the clamping pin mounting port.
    (2) Please check whether the air source on the loosened side is not cut off.

  • Does the position detection function of the zero point positioning system fail to detect that the switch board is in position?

    (1) Check whether there are impurities between the base plate and the exchange plate.
    (2) Please check the air pressure supply of the detection hole in place.
    (3) Please check the setting of the air pressure flowmeter.

  • If the exchange board is not installed, does the positioning detection function of the zero point positioning system determine that the exchange board has been installed on the body?

    (1) Please check whether the hole for detection is blocked by chips.
    (2) Please check the setting of the air pressure flowmeter.

  • Where can I get installation drawings or technical support?

    If you need to, please download the website download center module or contact us directly online, we will immediately provide you with professional answers!

  • Does the zero point positioning system need regular maintenance?

    Yes, regular maintenance is essential to maintain system performance and extend service life. Maintenance includes: 1) Cleaning sensor and receiver surfaces to prevent dust and dirt from affecting accuracy; 2) Check and tighten all connected parts to prevent loosening; 3) Regularly calibrate the system to ensure positioning accuracy; 4) Check whether the power cord and signal cable are damaged and replace them in time.

  • How long is the warranty for zero positioner?

    The warranty period is 12 months from the date of shipment, which is the duration of use of the product in the case of one shift.

  • What is the coolant replacement cycle in the zero positioner?

    Flushing the coolant back and forth can accumulate floating matter in the coolant in the clamping tray. These deposits will appear in other clamping locations. Therefore, it is recommended that the coolant be replaced every 6 to 12 months according to the turbidity.

  • After-sales contact:

    Name: Suzhou SET Industrial Equipment System Co.,Ltd.
    Add: No.88 Lingshan Road, Xukou Town, Wuzhong District, Suzhou City
    Tel :(+86)0512-65823096
    Email :[email protected]

  • How to deal with the related after-sales issues after the insurance?

    After the warranty expires, if the product has related repair or parts purchase problems, you need to pay separately.