FAQ
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  • What kind of after-sales service does Suyi provide?

    Telephone problem support, field problem support, field repair, back to factory repair, remote diagnostic function, preventive maintenance, etc.

  • Does Suede provide product training service?

    Arrange product related content training according to customer needs, the form is not limited, flexible choice.

  • What is the size and qualification of our after-sales service team?

    Suyi De headquarters set up a special after-sales service department to provide factory maintenance services, in addition, full-time technical service engineers to provide on-site maintenance and equipment commissioning services.

  • Does Suyi have dealers or agents?

    1. In the case of a long time of use in the coolant several times a week, the mechanical components of the clamping disc should be sprayed with lubricating oil, the frequency: once a week.
    2. The clamping disc is not used. When it is stored for a long time, the mechanical components of the clamping disc should be sprayed with lubricating oil and opened and closed the clamping disc many times, and then blocked with a plug. Frequency: once a month.
    3. When using 200,000 times per year, the sealing ring and spring of the clamping disc need to be replaced (if you need to disassemble the positioner, please contact the manufacturer SET). Frequency: Once a year.

  • What should I do if the zero position system does not work properly?

    When the zero point positioning system can not be used normally, please contact our staff to help you self-check and eliminate problems, if not solved, we will arrange after-sales engineers to repair.